Sometimes light actions are the opposite of "how things are supposed to work"

I was talking to a friend who is job hunting and was reminded of one of my favorite job search stories. It's a brilliant (ha!) example of a light action, so I thought I'd share it here. Winter 2016. I'm living in Singapore, planning a move back to the US. Headspace is still a relatively unknown brand, but I've used it and loved it. Through a friend (thank you, Mark!), I sent an email to their founders (yes, that Andy is Andy Puddicombe!). And they wrote back! We hopped on a call and they...